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General terms and conditions Noordkade Uitjes

General conditions

Article 1 Applicability

1.1 Noordkade Uitjes has house rules and game rules. These can be found on this website. By placing a reservation the visitor declares to be familiar with and agree to the house and game rules.

1.2 Noordkade Uitjes may modify these General Terms and Conditions in whole or in part at any time. Participants will be informed of the changes in good time. If the visitor does not agree with the change(s), they must inform Noordkade Uitjes in writing within ten working days, counting from the day after the change of the general conditions. In this case the organization will make every effort to find a suitable solution.

1.3 The nullity of any provision of these general conditions does not affect the validity of the remaining provisions


Article 2 Access

2.1 A placed order is irrevocable and the visitor cannot change the agreement after that moment. Noordkade Uitjes reserves at all times the right to refuse orders or to impose additional conditions.

2.2 Information, such as announcements and quotations, relating to a reservation is given or provided as accurately as possible. For additional costs such as reservation, payment or arrangements additional costs may be charged. Noordkade Uitjes accepts no liability for any inaccuracies or incompleteness in the price information provided.

2.3 Reservations can only be made online at www.noordkade-uitjes.com. Should you have any questions about this or need assistance, we would be happy to help you via: +31 413 - 78 22 50 or by e-mail: info@noordkade-uitjes.nl.

2.4 After making a reservation, you will receive a confirmation email. This contains all the details of your reservation including information about the venue. Such as our free parking spaces. Please note, this confirmation email may end up in your spam folder. If you do not receive a confirmation email, the reservation is not final. In that case we would like to ask you to contact us by phone at +31 413 - 78 22 50.

Article 2a (Win) actions

1.0 Vouchers can only be spent on Noordkade Uitjes' own activities, indicated on the website as'Noordkade Uitjes activities'.
1.1 Participation in our win actions is free of charge. Every participant can only participate in this (win)action 1.
1.2 There is no minimum age for our contests, unless explicitly mentioned.
1.3 The winner will be announced via Facebook/Instagram.
1.4 The winner will receive a coupon via the email address provided.
1.5 The personal data obtained in the context of the win action will be kept confidential in accordance with the AVG. Noordkade Uitjes has the right to include this data in mailing as long as the guest does not unsubscribe.
1.6 No correspondence can be entered into with regard to the results of the competition and the awarding of the prize.
1.7 Participants who do not meet the above conditions may be excluded from participation.
1.8 Actions with 1 free only counts for the 2nd person and is per reservation. It is not allowed to submit multiple 1 vouchers per reservation.

Article 3 Cancellation, relocation or fewer participants

3.1 Free cancellation is only possible up to 96 hours before your reservation and up to 20 people. For cancellations within 96 hours before the start, 100% will be charged. Cancellation is only possible by emailing info@noordkade-uitjes.nl. You will always receive a cancellation confirmation afterwards.
For groups of 20 people or more, free cancellation is only possible up to 30 days before the start. If the cancellation occurs within 30 days, 50% of the total offer or reservation will be charged. Cancellation within 96 hours before arrival will be charged 100%. Cancellation is only possible by emailing info@noordkade-uitjes.nl. All costs incurred with third parties will be charged on a one-to-one basis.
Up to 24 hours before the start, the number of participants may be adjusted to a maximum of 10% of the reservation. Within 24 hours the numbers will be billed based on the reservation made. This applies to the catering, external parties and to Noordkade Uitjes.

3.1a A 50% cancellation fee will be charged for the Sim Racing Veghel activity once fewer guests participate in the activity than pre-booked.

3.2 In case of force majeure, Noordkade Uitjes can cancel the reservation or move it to another date. 'Force majeure' in this context should be interpreted broadly and includes, among others, strikes, fire and extreme weather conditions (KNMI: code red). Noordkade Uitjes has the possibility to cancel or change the reservation up to 24 hours before the start. In case of a cancellation on our part, the entire amount will be refunded within 10 working days.

Article 4 Liability

4.1 Participation is at your own risk. Noordkade Uitjes is not liable for any damage, material or immaterial, which the participant may suffer as a result of the participation. Noordkade Uitjes jes is not liable for loss, theft or damage to property.

4.2 If, despite the provisions of the first paragraph of this article, the organization's liability for damage suffered by the participant must be assumed, the organization's obligation to compensate that damage will be limited to no more than the amount paid out by the organization's insurer in respect of that damage.

4.3 The participant declares himself familiar with the fact that participation in the event requires good health in both mental and physical sense, and declares that he meets this requirement and that he has adequately prepared himself for the mission. The activities at Noordkade Uitjes offer a real life experience with an exciting atmosphere and may be perceived as scary by some people. However, no situations will arise where you are actually in danger.

4.4 The Visitor shall indemnify Noordkade Uitjes for liability for damage that third parties may suffer as a result of an act or omission attributable to a participant in relation to the event.

4.5 The Visitor indemnifies Noordkade Uitjes for liability for damage that a third party may suffer due to the participant's actions, during his participation in the event.

Article 5 Children's parties

5.1 For each activity, we have different minimum ages or requirements for participation.
5.2 When making a booking under the heading 'children's party', the group may consist of children only, well, all a maximum age of 15 years old.
5.3 Adjusted rates for children's parties are valid only on weekdays until 5:00 pm.
5.4 Children's parties taking place in the escaperoom are always supervised by an employee of Noordkade Uitjes.
5.4.1. When an adult himself wishes to be present as an escort at one of the activities and thus actively participates in the activity, Noordkade Uitjes jes charges full adult rate for this escort.


Article 6 House Rules

6.1 Participants must comply with the house rules and the regulations and instructions of the organization and competent authorities. If the organization considers this reasonably necessary to maintain peace and order during the mission, in any case if the order or safety during the mission is endangered, it has the right to deny the visitor (further) access to the mission and to remove them from Noordkade Uitjes.

6.2 Children under 15 years of age are admitted only when accompanied by adults.

6.3 To enable the organization to fulfill its legal obligations, participants must be able to identify themselves upon request. If the participant is unable to do so, participation in the mission may be denied.

6.5 Digital cameras, (digital) video cameras / camcorders and other (sound) recording equipment are not allowed. Phones should be stored in the lockers designated by organization in the reception area.

6.6 Registration of the event without the express prior written permission of the organization in any form whatsoever, including professional photography, filming and the making of sound and/or visual recordings for commercial purposes, is prohibited, as well as reproduction of and/or copying from the program (booklet), posters or other printed matter.

6.7 Furthermore, the following items are not allowed during the activity: food, glassware, plastic bottles, water bottles, cans, camel bags, pets, (folding) chairs, stools, inflatable objects, umbrellas and parasols, selfie sticks, drugs, fireworks, (fire) weapons and dangerous objects. The organization will confiscate unauthorized items at the entrance. Legal valuables can be picked up later. Illegal items will be handed over to the police.

6.8 Smoking is not permitted. Any fines imposed on the organization by the visitor as a result of the violation will be recovered from the visitor.

6.9 During the game the use of alcohol and/or drugs is prohibited. When an employee of Noordkade Uitjes doubts the condition of the participant, the employee has the right to refuse this participant without refund.

6.9a When during the game decorations, game elements or other property of Noordkade Uitjes are destroyed or soiled, costs will be charged.

6.10 It is not permitted to bring (domestic) animals during the mission. Furthermore, crowdsurfing, making fire(s) and/or engaging in commercial activities on the premises, and/or expressing themselves in any way offensive, discriminatory or insulting or carrying or distributing such signs are not permitted.

6.11 The fun of this escape mission includes solving the riddles. Allow your friends this fun too and tell them about your experience, but do not reveal the secrets. Consider yourself sworn to secrecy.

6.12 Vouchers also called action coupons may be refused if we doubt their authenticity. Also, vouchers are only valid for our services; drinks and snacks are excluded.

6.13 Vouchers, vouchers or action coupons come in various forms and amounts. Under no circumstances is it possible to combine several vouchers, vouchers or action coupons in one reservation.

Article 7 Privacy and personal data

71 By entering into an agreement with the organization, (personal) data of the visitor may be collected, recorded and stored in a data file.

7.1a The (personal) data can be used for sending actions, newsletters or other advertising from Noordkade Uitjes by mail, post or (whatsapp) messages.

7.2 The organization will handle (personal) data obtained with care and will only process it in accordance with the Personal Data Protection Act.

7.3 By entering into the agreement with the organization, the participant gives express permission for the processing of (personal) data.

7.4 The organization may use the participant's personal data to optimize its services and marketing for the event and future events.

7.5 It is possible that image and/or sound recordings will be made of the event and the participants and that recordings will be made public or reproduced. The visitor unconditionally grants permission to make the aforementioned recordings and exploit them without the organization or third parties being or becoming liable to pay any compensation to the visitor. The visitor hereby transfers any neighboring rights and/or copyright and/or portrait rights to the organization without restriction. Furthermore, the visitor irrevocably waives the right to invoke his/her personality rights.

7.6 During the mission (image) recordings will be made with security cameras, the organization can hand these over to third parties, including police and justice, in case of calamities.

Article 8 Invoicing

8.1 The Space B.V. will charge administration costs when extra information is needed from the customer to pay an invoice, with a starting rate of €50,00 excluding 21% VAT. Think of submitting invoices via an online software package where an account must be created, documents must be printed and filled out or other administrative actions to pay the invoice.

8.2 If the customer completes this information himself, the administration fee will be waived.

Article 9 Final Provisions

91 These general terms and conditions are exclusively governed by Dutch law.

9.2 These general terms and conditions apply exclusively to The Space B.V. and are independent of the general terms and conditions of partners - such as restaurants and other leisure - that take place on or around de Noordkade. The Space B.V. will handle any disputes between customer and partners directly. Costs made with third parties can not be recovered from The Space B.V.

9.3 Any disputes, of whatever nature, arising between a visitor and the organization as a result of (use or application of) these general conditions and/or related agreements will first be submitted to the competent court in 's-Hertogenbosch.

9.4 Date: 07-08-2023